Exchange Bank, a local bank with locations in Milledgeville, Gray, and Lake Oconee Georgia
Frequently Asked Questions
What is the minimum balance to open an account?
$100.00 minimum on ALL accounts.
How much is a replacement debit card?
$5.00
I just logged on to Internet Banking for the first time. Why can't I view my account history?
Your account history begins when you are put into the system. No transactions before that time will be viewable with online banking. You will be able to view all transactions after your enrollment date.
Can I have a payment taken automatically from my checking account at another bank to make a loan payment at Exchange Bank?
Yes, and it's very simple to do. You may come into our closest branch and request an ACH form, complete the questions, attached a voided check from your bank and give the form to a customer service representative or simply mail in a written, signed request with your cancelled check attached to the Main Office and we will take care of the transfer for you.
On my Certificate of Deposit (CD) or any other interest bearing deposit accounts, I am quoted an Annual Percentage Yield (APY), as well as an interest rate. What is the difference?
Interest rate means the base annual rate of interest paid on an account which does not reflect compounding. Annual Percentage Yield is a percentage rate reflecting the total amount of interest paid on an account based on the interest rate and the frequency of compounding over a one-year period.
When I go to the Automated Teller Machine and view the balance, why is it different at times than the balance reflected on my bank statement?
The reason the balance could be different is because items may or may not have cleared through the outsourced company that we use. We encourage all of our customers to take advantage of reviewing and balancing their monthly statements in order to assure the difference in balancing.
